Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by Vinícius Guerra e Ribas ("we", "us", or "our") through the website viniciusgribas.dev (the "Service"). By engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our services.

2. Service Provider

The services are provided by:

3. Services Offered

We offer the following professional services:

• Web Development: Design and development of websites, web applications, and single-page applications
• Artificial Intelligence & Chatbots: Development of AI-powered chatbots, virtual assistants, and intelligent agents
• Consulting Services: Technical consulting on AI, machine learning, data engineering, and software architecture
• End-to-End Digital Transformation: Complete solutions including strategic consulting and integrated application development
• Other Related Services: Software engineering, data analytics, and related technical services

Service scope, deliverables, and specifications will be defined in a separate project proposal or contract for each engagement.

3.1 Service Delegation

We reserve the right to delegate or subcontract any portion of the services to qualified third-party developers or specialists. All subcontracted work will:

• Maintain the same quality standards as our direct work
• Be supervised and reviewed by us to ensure compliance with project requirements
• Remain our responsibility regarding delivery and quality assurance
• Be subject to the same confidentiality obligations outlined in these Terms

If you have specific requirements regarding who performs the work, please notify us during the initial consultation phase.

4. Engagement Process

4.1 Initial Consultation

All engagements begin with an initial consultation to understand your needs, discuss project scope, timeline, and budget. This consultation is provided free of charge.

4.2 Project Proposal

After the initial consultation, we will provide a detailed project proposal including:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Technical specifications and requirements

4.3 Agreement Acceptance

Services will commence only after you accept the project proposal and fulfill the initial payment requirements as specified in the proposal.

5. Payment Terms

5.1 Accepted Payment Methods

We accept the following payment methods:

• PIX (Brazilian instant payment system)
• Boleto bancário (bank slip)
• Credit/debit card

5.2 Payment Structure

Payment structures vary by project and may include:

• 50/50 Split: 50% upfront, 50% upon delivery (standard)
• Weekly Payments: Paid weekly (5% discount applied)
• Full Payment Upfront: 100% before project start (10% discount applied)

5.3 Installment Plans

Installment payment plans are available with applicable interest rates. Terms will be specified in your project proposal.

5.4 Late Payments

Late payments may result in project suspension until payment is received. Interest may be charged on overdue invoices as permitted by Brazilian law.

6. Pricing and Adjustments

6.1 Pricing Factors

Project pricing is determined based on:

• Complexity: Technical complexity of the project
• Design Level: Simple (1x), Custom (1.3x), or Premium (1.6x)
• Timeline: Standard (1x), Urgent (1.8x), or Flexible (0.9x)
• Follow-up Frequency: Weekly (1x), Bi-weekly (1.1x), or Twice Weekly (1.1x)

6.2 Scope Changes

Any changes to the project scope after approval may result in adjusted pricing and timeline. All scope changes must be agreed upon in writing.

7. Timelines and Delivery

7.1 Project Timelines

Estimated delivery timelines will be provided in the project proposal. We strive to meet all deadlines; however, timelines are estimates and may be affected by factors outside our control.

7.2 Delivery Delays

If we are responsible for a delivery delay beyond the agreed timeline:

• The project value may be reduced proportionally to the delay
• The client may be compensated as agreed in the project proposal

7.3 Client-Caused Delays

If project delays occur due to late provision of information, materials, or feedback from the client:

• The delivery timeline will be extended accordingly
• An additional fee may be charged for extended engagement
• These delays will not be considered our responsibility

8. Warranties and Support

8.1 Warranty Period

We provide a 10 calendar day warranty from the date of delivery for all projects. During this period:

• Bug fixes within the original scope are provided free of charge
• Issues must be reported during the warranty period
• Warranty covers defects and errors in the delivered work

8.2 Out-of-Scope Issues

Issues or bugs that fall outside the original project scope will be treated as new service requests and billed accordingly.

8.3 Post-Delivery Support

Post-delivery support and maintenance services are available and will be billed separately. Support packages can be arranged based on your needs.

8.4 Modifications within 15 Days

Modifications and adjustments requested within 15 days of delivery are included with a complexity credit of 5 Fibonacci points, as detailed in our service table.

9. Intellectual Property Rights

9.1 Code Ownership

Unless explicitly agreed otherwise in the project contract:

• We retain intellectual property rights to the developed code
• Client receives a license to use the code for the agreed purpose
• Full transfer of intellectual property rights is available for an additional fee

9.2 Portfolio Use

We reserve the right to use completed projects in our portfolio and marketing materials, unless confidentiality is explicitly agreed in writing.

9.3 Third-Party Components

Projects may include open-source libraries and third-party components subject to their respective licenses. We will disclose any such dependencies during the project proposal phase.

9.4 Client Materials

You retain all rights to materials, content, and intellectual property you provide to us. You grant us a license to use these materials solely for the purpose of completing your project.

10. Confidentiality

We respect the confidentiality of your business information. We will:

• Keep all confidential information secure
• Not disclose confidential information to third parties without your consent
• Use confidential information only for the purpose of completing your project

For projects requiring additional confidentiality protection, a separate Non-Disclosure Agreement (NDA) can be executed.

11. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information necessary for project completion
• Respond to requests for information and feedback in a timely manner
• Provide access to necessary systems, accounts, or platforms as required
• Review and approve deliverables according to the agreed schedule
• Make payments according to the agreed payment terms
• Ensure you have the right to use any materials or content you provide

12. Project Cancellation

12.1 Cancellation by Client

You may cancel the project at any time by providing written notice. In the event of cancellation:

• You will be billed for all work completed up to the cancellation date
• Initial deposits are non-refundable
• You will receive all work completed up to the cancellation point

12.2 Cancellation by Service Provider

We reserve the right to cancel a project if:

• Payment terms are not met
• Required information or materials are not provided
• The project scope becomes unethical or illegal

In such cases, you will be refunded for any work not yet performed.

13. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from our services shall not exceed the total amount paid for the specific project
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for losses resulting from your misuse of delivered products
• We are not liable for third-party service failures (hosting, APIs, etc.)

14. Disclaimers

14.1 No Guarantees of Results

While we strive to deliver high-quality work, we cannot guarantee specific business results, user acquisition, revenue, or other outcomes from the use of our deliverables.

14.2 Third-Party Services

Our services may integrate with or depend on third-party platforms, APIs, or services. We are not responsible for changes, outages, or discontinuation of these third-party services.

14.3 Security

While we implement security best practices, no system is completely secure. We are not liable for security breaches that occur despite reasonable precautions.

15. Dispute Resolution

15.1 Good Faith Resolution

In the event of any dispute, both parties agree to first attempt to resolve the matter through good faith negotiation.

15.2 Mediation

If negotiation is unsuccessful, parties agree to pursue mediation before initiating legal proceedings.

15.3 Governing Law and Jurisdiction

These Terms are governed by the laws of Brazil. Any legal proceedings shall be conducted in the courts of Rio de Janeiro, RJ, Brazil.

16. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Existing projects will continue under the terms agreed at the time of engagement. New projects will be subject to the current Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with any project-specific proposals or contracts, constitute the entire agreement between you and Vinícius Guerra e Ribas regarding the use of our services.

19. Contact Information

If you have questions about these Terms or wish to discuss a project, please contact us:

20. Acknowledgment

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.